Returns, Cancellations & Order Terms
We ask anyone placing an order requiring immediate delivery to check stock with us prior to ordering.
Online Order Returns & Exchanges-
All returns & exchanges must be approved in advance by Cone Performance, within 14 business days. Please reach out to info@coneperformance.com
Item must be returned in new, unused condition with original, undamaged packaging. Cone Performance is not liable for damaged product sent back because of improper packaging.
Return shipping is the customer's responsibility, and any original shipping charges are not refunded.
Exhaust sound is subjective and not a reason to try and return an item, we have never had this happen before but thought we would clear that up.
Order Cancellations-
While we attempt to honor all cancellation requests, the following terms apply.
It is at Cone Performance's sole discretion whether an order can be canceled.
An order can never be canceled once it has been picked up by the carrier.
If an order ships, and you refuse it, you will be charged return shipping and a 25% restocking fee.
Items that are Special Order and Cannot Be Canceled or Returned
Special order items:
- Limited Run exhausts
Damaged or Defective Items-
We want you to have a problem free experience and are always here to help. Any damaged or defective items are subject to the below terms.
- All damages and defects must be reported within 14 days of delivery date with tracking proof.
- If an item shows up defective, take clear photographs and email them to info@coneperformance.com with an explanation of the defects. more pictures and angles the better.
- In the case of a defective or mispacked item, please do not install it, and take pictures of the condition received in immediately.
- Once an item is installed, no damage/mispackaged claims can be made and the part is the customer's property. After install, any defects found are to be handled under the manufacturer’s warranty.
- We offer two options to replace a damaged or defective part.
We will send a replacement once we have, or supplier receives the defective part back, verifies the damage.
If the customer needs the replacement part immediately, they can pay a 75% deposit on a new part, and it will be sent as soon as possible. This deposit will be returned once the damaged/defective part is received back.
General Disclaimers
- All products Cone performance sells are at the buyer's risk. We are not liable for any damages, defects, or installation costs related to the product.
- Under no circumstance is the cost of installation reimbursable by Cone Performance
- Alaska and HI orders may require additional shipping charges. We will contact you if this is the case with a new shipping quote after your order.
- We do not accept checks or money orders for online payments.
- Defective items are always handled through the warranty process.
- The customer is responsible for fitment of the parts ordered, and liable for any costs to replace incorrectly ordered parts. If the customer is unsure about fitment we recommend calling us to verify prior to purchase.
- Any exhaust system or product that replaces the factory catalytic converter is sold for off road use/ track use only. It is the buyer’s responsibility to ensure the parts they purchase comply with their manufacturer’s warranty, and all local emissions laws.
Returns: If you have any issues or questions at all please email us at info@twobros.com.